Privacy Policy

Last updated November 11, 2026

This policy explains how Campfire Creative Media Co. ("we", "us") collects and uses information through the Callback Kit website, the demo line at (727) 632-3596 and the Callback Kit service.

Information we collect

• When you call or text the demo line: your phone number, the content of your texts, call details (time, length) and, for calls answered by our AI, the conversation needed to run the demo. We do not record demo calls in our own systems; our voice provider processes call audio to run the AI and may keep transcripts under its own policies.
• When you buy: your name, business name, email, phone and billing address. Card details are collected and stored by Stripe; we never see your full card number.
• When you use the Service: your business information, and the phone numbers, messages, bookings and call details of the customers who contact your business through it. For this customer data we act on your behalf as a service provider.
• Website: basic usage data such as pages visited, device and browser type, and referring links, which may be collected by our hosting and advertising partners (for example Meta) through cookies or pixels.

How we use it

To run the demo and the Service; to reply to you; to set up and register your texting number with carriers; to bill you; to measure and improve our ads and product; to prevent abuse; and to meet legal obligations.

Text messaging and mobile information

We do not sell, rent or share mobile phone numbers or text-messaging opt-in data with third parties or affiliates for their marketing or promotional purposes. Mobile information is shared only with the providers that deliver the messages (such as Twilio and the carriers) as needed to provide the service. You can opt out of texts at any time by replying STOP. See our SMS terms.

Who we share it with

Service providers that help us run Callback Kit: Twilio (calls and texts), Stripe (payments), Supabase and Vercel (hosting and database), Anthropic and ElevenLabs (AI), Mailgun (email), and advertising platforms for measuring our own ads. They may use the data only to provide their services to us. We may also disclose information if the law requires it or to protect our rights, and to a buyer if our business is sold.

How long we keep it

Demo-line conversations are kept for up to 12 months. Customer account and billing records are kept while you're a customer and as long afterwards as tax and legal rules require. Your customers' data is kept while your account is active and deleted within 90 days after you cancel, unless you ask us to export it first.

Your choices

Reply STOP to any text to stop messages. To see, correct or delete your information, email jacob@campfirecreativemedia.com. If you live in a state that gives you additional privacy rights, we will honor them on request.

Security

We use encryption in transit, access controls and reputable providers to protect information. No system is perfectly secure.

Children

Callback Kit is a business service and isn't directed to anyone under 18.

Changes and contact

We'll post any changes here. Questions: jacob@campfirecreativemedia.com · Campfire Creative Media Co., St. Petersburg, Florida.