Terms of Service

Last updated November 11, 2026

These terms are an agreement between you (the business that signs up) and Campfire Creative Media Co. ("we", "us"), based in St. Petersburg, Florida, for the Callback Kit service ("the Service"). By starting a subscription you agree to them.

1. What the Service does

Callback Kit gives your business a local phone number that texts back callers you miss, an AI assistant that replies to those texts using information you provide and can book appointments on a calendar we set up, review-request texts after jobs, and a monthly report. Optional add-ons, such as an AI that answers calls, are described when you add them.

2. Setup and carrier registration

US phone carriers require every business that sends texts to register (A2P 10DLC or toll-free verification). You agree to give us accurate business information, including your legal business name and EIN where required, so we can file it for you. Registration is decided by the carriers and their partners, not by us, and can take several days or be refused. Texts may be filtered or blocked until registration is approved.

3. Billing

Plans are $97 per month or $970 per year, billed in advance through Stripe. Your card is saved at checkout and your first charge is made when your texting number goes live; your subscription renews automatically each period until cancelled. Each plan includes 1,500 text segments per month; unused texts do not roll over. Extra texts are sold in prepaid packs only if you choose to buy them. Fees are non-refundable except where the law requires otherwise or we say so in writing. We may change prices with at least 30 days' notice; changes apply from your next renewal.

4. Cancelling

There is no contract term. You can cancel any time by emailing jacob@campfirecreativemedia.com or replying to our texts; service continues until the end of the period you've paid for. We may suspend or end the Service if you break these terms, misuse texting, or don't pay.

5. Your responsibilities

• Texting laws. You are the sender of messages to your customers and are responsible for complying with the Telephone Consumer Protection Act, CAN-SPAM where relevant, state texting laws and carrier rules. The Service is for replying to people who contacted your business and for messages they have agreed to receive. You will not use it for cold marketing texts, purchased lists or anything a recipient hasn't asked for.
• Opt-outs. The Service honors STOP and other opt-out words automatically. You will not try to work around them.
• Your information. You are responsible for the business information the AI uses (prices, hours, services, policies) being accurate and up to date.
• Reviews. You will send review requests to all customers alike and will not use the Service to filter, buy or fake reviews, in line with Google's policies and the FTC rule on consumer reviews.
• Emergencies. The Service is not an emergency service. Tell customers to call 911 for emergencies.

6. The AI assistant

The assistant identifies itself as an AI. It replies based on what you provide and may make mistakes; it hands conversations to you when a customer asks for a person or when it isn't sure. You are responsible for reviewing bookings and following up with customers. We don't guarantee any number of calls, bookings or revenue.

7. Acceptable use

You may not use the Service for anything illegal, harmful, deceptive or abusive, to send content carriers prohibit (including SHAFT content: sex, hate, alcohol, firearms, tobacco or cannabis where restricted), or to impersonate anyone.

8. Third-party services

The Service relies on providers such as Twilio (calls and texts), Stripe (payments), Anthropic and ElevenLabs (AI) and hosting providers. Their outages or carrier filtering can affect delivery, and we aren't liable for them.

9. Disclaimers and liability

The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all implied warranties, and our total liability for any claim relating to the Service is limited to the fees you paid us in the three months before the claim. We are not liable for indirect, incidental or consequential damages, including lost profits or lost business.

10. Indemnity

You will defend and indemnify us against claims arising from your messages, your business information, or your breach of these terms or of texting laws.

11. Governing law

These terms are governed by the laws of the State of Florida. Any dispute will be handled in the state or federal courts located in Pinellas County, Florida.

12. Changes and contact

We may update these terms; we'll post the new version here and, for material changes, notify you by email or text. Questions: jacob@campfirecreativemedia.com.